Privacy Policy
Effective Date: November 6, 2025
Website: https://maidhaven.ca
Business: Maid Haven (“we,” “us,” or “our”)
1. Introduction
Your privacy is very important to us. This Privacy Policy explains how Maid Haven collects, uses, discloses, and protects personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
By using our website or services, you agree to the practices described here.
2. Information We Collect
We collect personal information only as needed to provide our cleaning services, communicate with you, and improve your experience.
a. Personal Information You Provide
When you contact us, book a service, or complete a form, we may collect:
Name
Email address
Phone number
Service address or location details
Type of cleaning service requested
Special instructions or preferences
If payment is made online, we may process necessary billing information through secure third-party payment providers. Maid Haven does not store credit-card data directly.
b. Automatically Collected Information
When you visit our website, certain data may be collected automatically through cookies or analytics tools, including:
IP address and browser type
Pages visited and actions taken
Date, time, and duration of visit
This helps us understand website performance and improve user experience.
3. How We Use Your Information
We use personal information to:
Manage bookings and deliver cleaning services
Communicate with clients about appointments or inquiries
Send receipts, confirmations, or updates
Improve our website, services, and marketing content
Meet legal or regulatory requirements
We will never sell or rent your personal information to third parties.
4. Sharing Your Information
We may share limited data only in the following situations:
Service providers: trusted partners that assist in operations (e.g., payment processors, email platforms).
Legal requirements: when disclosure is necessary to comply with law or protect our legal rights.
Business transfers: if Maid Haven merges with or transfers assets to another entity, personal data may form part of the transaction.
All service providers handling information on our behalf are required to maintain confidentiality and security.
5. Data Retention
We keep personal information only as long as necessary to fulfill the purposes outlined above or as required by law.
When information is no longer needed, it is securely deleted or anonymized.
6. Your Privacy Rights
Under PIPEDA, you have the right to:
Access the personal information we hold about you
Request corrections or updates
Withdraw consent for marketing communications
Ask how your information is being used or disclosed
To exercise these rights, contact us at hello@maidhaven.ca.
We will respond to verified requests within a reasonable timeframe.
7. Cookies and Tracking
Our website uses cookies to enhance performance and user experience.
You can disable cookies in your browser settings; however, some site features may not function as intended if cookies are blocked.
8. Information Security
We take appropriate administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure.
While we use industry-standard security practices, no method of transmission or storage can be guaranteed 100 % secure.
9. Links to Other Websites
Our website may contain links to third-party websites. Maid Haven is not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy statements.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date.
11. Contact Us
For questions, concerns, or requests about this Privacy Policy or your personal data, please contact:
Maid Haven
📧 hello@maidhaven.ca